Service User Guide

The purpose of this guide is to provide you with important information about the care services and facilities offered here at Orchard House, the running of the Home, as well as your rights as a resident.

A separate document called ‘The Statement of Purpose for Orchard House’ can be found in the main reception area. This gives a more detailed explanation of the services provided, the staff team and the accommodation.

If you would like any assistance with understanding any aspect of the Service User Guide or Statement of Purpose, please do not hesitate to ask for advice from any member of staff or request in a format that you require.

A copy of the latest Inspection Report carried out by the Care Quality Commission is displayed in the main reception area.

The staff team is here to ensure that you have a happy and comfortable stay at Orchard House.

Home Manager

Ruth Butler

Deputy/Quality manager

Chris Greaves